Support & Diagnostics
Live operational checks and company streaming guidance.
Quick Actions
Streaming Troubleshooting
Camera or microphone does not appear
Open Studio over HTTPS, allow camera and microphone access in the browser, then select the device again. Close other applications holding the camera. Screen sharing must be approved each time by the browser.
YouTube, Facebook, or Twitch is not live
Confirm the destination is Active on Distribution, confirm the platform stream key is current, then start the broadcast from Studio or Streams. Facebook must target the correct Page, and platform dashboards may require their final Go Live confirmation.
Loop video stops or shows Ended
Open Media, choose the uploaded video, enable Loop, select the active destinations, and start the stream. A looping broadcast should remain Live until an operator presses Stop.
Platform reports a high keyframe interval
The streaming pipeline is configured for a two-second keyframe interval. Restart the affected operation so its encoder starts with the current production configuration.
Diagnostic Report
This report excludes passwords, stream keys, API keys, and destination URLs.